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Frequently Asked Questions

Please use the dropdown options below to get the answers to the most commonly asked questions. If this doesn't answer your question, please feel free to call us (972-516-1331) or email us This email address is being protected from spambots. You need JavaScript enabled to view it.

What is the Loyalty Program?

Coming soon!!! Please check back.

Do I pay for my supplies monthly?

No, your supplies (Accessories) are a 1-time purchase, and are yours to keep.

When is my first rental payment due?

If you reserved an instrument for the next school year, your first rental payment is due September 25th. (the instruments will be delivered in August to the schools)

Can I pick up my instrument early?

If you did not indicate "Early Pickup" when you reserved your instrument, you may call the Plano store (972-516-1331) and request an early pickup. We will let you know when the instrument is ready to be picked up.

How do I return my rental instrument?

Just bring the instrument back to any of our stores, no paperwork necessary.