ONGOING SUPPORT FOR INSTRUMENT RENTALS
Am I able to exchange my instrument?
Yes. You may exchange to another instrument of equal or greater value throughout the life of the agreement. Contact us for details, especially in periods where we offer sales in conjunction with our vendors, generally November-December and April-May.
How do I return my instrument?
You may return the rental instrument at any time and your payments end. Should you wish to return your instrument, please visit one of our stores, or contact us about the timing for someone to pick it up.
What if my instrument needs repair?
Should your instrument be need repair, please take it to one of our stores. If you are not located close to a store location, please send an email to firstname.lastname@example.org
for specific instructions. We will make arrangements for your school service rep to pick up the instrument and leave a loaner while we repair your instrument.
What do I do when (it will happen) my child outgrows the violin, viola, cello, or bass?
We offer free exchanges when your child is ready for a larger instrument! Please visit one of our stores, or Contact Us by phone at your desired exchange location to ensure we have the correct size in stock if you know the size.
What do I do if my instrument is lost or stolen?
Should your instrument be lost or stolen and you have you are generally covered (payments have to be current for this to be in effect). Please contact us immediately at email@example.com should your instrument be lost or stolen. We will need you to email a case# and a copy of the police or fire report to process your claim.
Who do I contact if I have questions about my account?
Please contact us at your local store first should you have any questions about your account. Please check our website http://www.wm1st.com
to find your local store and contact number. If you find you need further assistance with your account please send an email to firstname.lastname@example.org
What do I do if I get the wrong instrument?
Should you receive an incorrect or damaged item in shipment or school delivery, please contact us at your local store first. Phone numbers can be found at wm1st.com Contact Us at phone # 972 516-1331
within 72 hours.
What do I do If I can no longer afford to make my monthly payments?
Please contact us if you know you will need to make a delayed payment. Our goal is to help keep every student involved in their music program. If you have any concerns on how to keep your student in the program please give us a call to see if you may qualify for our scholarship program, or reduced rate rental program. If you are not in a position to work with us then we ask that you please return the instrument and billing will stop.
What do I do if I am moving?
If you are moving, please contact us to find out if you will remain in our service territory, if so, we will update your account.
If you are moving out of state, please contact us for payoff info, or return the instrument to your local store.
How does the loyalty program work?
Our loyalty program accrues credit at the rate of 5% of each qualifying transaction. All purchases will accrue credit on your account with the exception of rental payments for instruments. You can ask for your credit balance in-store or by phone. You can save it for a big purchase or spend it on your next visit. You may also donate the credit to your school program. Please send an email to email@example.com if you would like more info on this.